Global Media & Technology Co.

About: The nation’s largest provider of video, high-speed internet, and voice services both B2B and B2C. Own nearly 20 cable network channels, 5 broadcast television channels, film entertainment & distribution, and theme parks worldwide.

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Who We Support
  • Platinum Customer: Escalations, VIP Level
  • Digital Voice: Tier I & II
  • Caller ID: Tier I & II
  • Digital Voicemail: Tier I & II
  • Directory Listing: Tier II & III

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What We Do
  • Trouble Shooting
  • Help Ticket Creation
  • Process Management
  • IB Call, Initiate Ticket
  • Business to Consumer
  • Line & Voicemail Testing
  • Back Office Data Entry
  • Data Reconciliation
  • OB Call, Verify Information
  • Business to Business

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How We Are Measured
  • First Call Resolution
  • Average Handle Time
  • Time to Repair
  • Repeat Rates (after repair)
  • Consumer Experience

Previous business support and services include: Wireless Customer Care, High Speed Data Care, Telephone Auditing, E911 Reconciliation, Home Cable TV Support, Video/DVR Support, Disaster Relief Support, and others.

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General Info

Corporate Headquarters

5690 DTC BLVD., Suite 650E
Greenwood Village, CO 80111

Phone

888-572-2187

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