Call Center Services
An exceptional provider of call center support.
Niche services. Small to medium projects of varying length. Flexible solutions. Onshore and nearshore delivery available.
Human Connection enabled by Experts with experience in CX.
Never underestimate the value of being there. The importance of presence should never be overlooked. Customer support revolves around assisting individuals with their daily challenges. Although AI-enhanced tools and platforms provide efficiency for resolving straightforward inquiries, customers still prefer human interaction during critical moments. Therefore, we leverage AI to enhance our team of experts, reducing friction by automating routine tasks, facilitating smooth transitions between communication channels, and alleviating them from administrative burdens, allowing them to concentrate on fostering genuine connections. This approach, grounded in operational excellence, is essential for nurturing authentic customer loyalty.
Choose the industry leader, where your success is our success
Choose the industry leader who puts your success first, leveraging deep expertise, proven methods, and a commitment to innovation to elevate your customer experience, build lasting loyalty, and optimize your operations across the globe, all while prioritizing human connection at every step.
Auxillium Differentiators
- Customer-centric focus: Auxillium prioritizes the client’s success as their own.
- Industry expertise: Auxillium’s deep knowledge and experience specific to the customer’s industry.
- Proven processes: Auxillium assures reliable, time-tested strategies for achieving results.
- Innovation-driven: Auxillium conveys a commitment to continuous improvement and adapting to new trends.
- Global reach: Auxillium has a capability to serve clients worldwide with a consistent quality.
- Human touch: Auxillium reinforces that despite advanced technology, the company values personal interactions.
Our Services
Customer Experience
Customer Experience can be defined as the perception of your company through the sum of all interactions – more importantly, the emotional experience your customers encounter as it relates to every interaction. If you already have a mature CX environment, our focus is on building an energized contact center that creates an even stronger connection to your brand and maximizes customer loyalty and commitment. Your customers deserve timely, compassionate, accurate support and a resolution to their needs with a positive, personal touch – everything that Auxillium delivers.
Technical Support
Adding a personalized level of care to your technical support needs will create a deeper relationship with your customers and increase loyalty to your brand. Auxillium’s exceptional technical support solution will transcend established first call resolution targets by coaching our teams to be true brand advocates, which translates to increased customer satisfaction and customer retention. At Auxillium, we think outside the box to provide a solution that is tailored to your company’s values and complex business needs.
Custom CX Solutions
Customer Experience (CX) is influenced by the sum of all interactions between a customer and an organization throughout the business relationship. If you don’t have a mature CX environment, we will build one for you form the ground up. Our expert team will create training, process flows, call flows, detailed reporting, and a structured feedback loop that uses top call drivers and other metrics to create an elevated customer experience. And remember that at Auxillium, there is no project minimum requirement or size limit to prevent us from building your customer experience in line with your brand and values.
Back Office Support
Many companies find it difficult to identify the proper path to success with their back office and business processing needs. After performing a thorough analysis of your existing environment, Auxillium will conduct time in motion studies and use other analytics to develop the best – most streamlined – workflows for your business. This will save you money and improve the overall customer experience as we build a back office that truly enhances your customer’s front office experience. Auxillium will help define the comprehensive relationship you want to have with your customers, and then deliver an optimized and exacting solution for your specific needs based on each of our recommendations.
What clients are saying
Real Vision.
Real Results.
Improve your customer experience
Our team of experts will guide you every step of the way; either by building an elevated CX environment for you from scratch, or by dramatically improving on your current solution.