THE CUSTOMER SERVICE TEAM YOU HAVE BEEN WAITING FOR, ONLY BETTER...

We work with our partners to design, implement, manage and enhance the customer interaction and data-handling environment with a focus on Customer Emotion. Creating the right Customer Experience for your brand doesn’t have to be difficult or intimidating, and the way customers interact with your business isn’t as hard to manage as you might think. The right team with the right experience can bring focus and confidence to your brand, and that team is Auxillium.

Auxillium has aided the growth and operations of many innovative companies…

“Auxillium has supported Radiology Data & Research through the years on a variety of projects, from multi-month outbound phone research assignments to short term data entry work. We can always count on Auxillium to have a competent and hard-working team available when we need assistance.”

DAVID RAMSEY,  Managing Partner  –  Radiology Data & Research

YOUR CUSTOMERS WANT A PERSONAL TOUCH

Several recent studies have asked consumers to share their preferred method of customer interaction. While there is some variance based on age, and the specific type of issue that needs resolved, it is clear that the majority of consumers would still prefer to speak to a live agent to resolve their issue. The preferred customer contact channel is shown at right.

PHONE 48%
EMAIL 24%
CHAT 15%

OUR PROCESS

How do we get from assessing our customer’s needs to streamlining their everyday operations?

LET US HELP YOU