Call Center Services
The most unique Call Center and BPO. On the planet. Period.
Why choose Auxillium
Here’s how we’re different
Small project capability
Unlike our competitors, our environment can support projects as small as three team members that are dedicated to your brand.
Whether it be at one of our US based call centers, nearshore, or remote worker, we stick to a strict hiring profile that is a perfect match for your needs.
Our teams are passionate about our client projects and passionate about always providing the absolute best customer experience.
We are located in small town communities and give back to help the areas we serve – small town values, small town work ethic.
Our leadership team has experience from the world’s largest providers, and we apply that wisdom to our small, family-oriented environment.
Customer Experience can be defined as the perception of your company through the sum of all interactions – more importantly, the emotional experience your customers encounter as it relates to every interaction. If you already have a mature CX environment, our focus is on building an energized contact center that creates an even stronger connection to your brand and maximizes customer loyalty and commitment. Your customers deserve timely, compassionate, accurate support and a resolution to their needs with a positive, personal touch – everything that Auxillium delivers.
Adding a personalized level of care to your technical support needs will create a deeper relationship with your customers and increase loyalty to your brand. Auxillium’s exceptional technical support solution will transcend established first call resolution targets by coaching our teams to be true brand advocates, which translates to increased customer satisfaction and customer retention. At Auxillium, we think outside the box to provide a solution that is tailored to your company’s values and complex business needs.
Custom CX Solutions
Customer Experience (CX) is influenced by the sum of all interactions between a customer and an organization throughout the business relationship. If you don’t have a mature CX environment, we will build one for you form the ground up. Our expert team will create training, process flows, call flows, detailed reporting, and a structured feedback loop that uses top call drivers and other metrics to create an elevated customer experience. And remember that at Auxillium, there is no project minimum requirement or size limit to prevent us from building your customer experience in line with your brand and values.
Back Office Support
Many companies find it difficult to identify the proper path to success with their back office and business processing needs. After performing a thorough analysis of your existing environment, Auxillium will conduct time in motion studies and use other analytics to develop the best – most streamlined – workflows for your business. This will save you money and improve the overall customer experience as we build a back office that truly enhances your customer’s front office experience. Auxillium will help define the comprehensive relationship you want to have with your customers, and then deliver an optimized and exacting solution for your specific needs based on each of our recommendations.
What clients are saying
As the segment leader providing high-tech Sports Entertainment solutions, we needed a partner that understands our business, and can provide the excellent service levels needed to support our high-end Commercial Sports Venues. Auxillium brings the right balance of people driven technology and best in class support that our brand and our customers deserve …Every Day!
NN , VP Ops. Global Sports Entertainment & Gaming Solutions Experience Provider
“Auxillium has supported Radiology Data & Research through the years on a variety of projects, from multi-month outbound phone research assignments to short term data entry work. We can always count on Auxillium to have a competent and hard-working team available when we need assistance.”
David Ramsey, Managing Partner – Radiology Data & Research
“OPD’s success in diversifying has a direct correlation with our partnership with Auxillium. Amy and her team have provided us with steadfast 24-hour, 365-day per year emergency dispatch support, which has propelled our growth and has opened new lines of business.”
Jason Yanko, General Manager – Outside Plant Damage
“Auxillium’s unique solution environment has helped us provide a high-touch, very personalized customer experience to the “white glove” segment of our customer base. In addition, their accuracy and attention to detail have eliminated what was previously a negative impact to our business.”
D. M., Leading Broadband Provider
Improve your customer experience
Our team of experts will guide you every step of the way; either by building an elevated CX environment for you from scratch, or by dramatically improving on your current solution.