Leadership
Our Executive Team
Auxillium’s leadership team brings a wealth of experience, boasting several decades in the fields of Contact Center operations and Business Process Outsourcing, spanning a variety of industries. Their extensive background enables them to navigate the complexities of different market sectors effectively, ensuring that they can deliver tailored solutions that meet the unique needs of their clients. This depth of expertise not only enhances the strategic direction of the company but also reinforces its commitment to excellence in service delivery.
BE EXCEPTIONAL
HAVE INTEGRITY
EMBRACE COMMUNITY
Our Leadership
Amy Grajeda
President
Auxillium Colorado | Florida | Monterrey, MX
With a robust background in Call Center operations, Amy has successfully led initiatives that enhance sales strategies and elevate customer service standards. Her skill in cultivating high-performance teams has been instrumental in meeting and surpassing critical business goals. As the President of Auxillim, she has showcased her leadership capabilities by adeptly guiding the organization through significant challenges and transitions. With a focus on customer satisfaction metrics, Amy ensures every interaction exceeds expectations.
Lena Figueroa
PEER Manager
Auxillium Colorado | Florida
Lena Figueroa has held a variety of roles at Project Resources Group/Auxillium, progressing from a customer support representative to a team manager while serving multiple industries. She began her career at Project Resources Group right after earning her Associate of Science degree and has dedicated herself to the organization in various capacities. Over the years, Lena has demonstrated her expertise in reporting, document creation, process improvement, and quality assurance, significantly contributing to operational support. With over 17 years in the call center industry, she has experienced notable personal and professional development. Lena is particularly drawn to the technical and analytical aspects of the business, enjoying the challenge of developing innovative data analysis methods and comprehensive process documentation to assist employees in their daily tasks.
In her current position, Lena oversees a nationally distributed training program for the financial services sector. Her responsibilities include successfully recruiting and training new staff, as well as conducting thorough evaluations of third-party vendors for potential collaborations. Furthermore, she has adeptly integrated a skilled team of aviation professionals into the Auxillium framework. Lena has effectively led teams of varying sizes and has shown her ability to navigate the complexities of post-pandemic work environments, consistently focusing on the growth and advancement of all team members. Her dedication to supporting new industries, promoting team collaboration, and driving process innovation remains a key motivation throughout her career.
Angel Marmolejo
PEER Manager
Auxillium Colorado
Angel’s diverse experiences have endowed her with a robust skill set and a profound understanding of the necessity for adaptability and lifelong learning in the ever-evolving business environment. Angel thrives on embracing new challenges and devising innovative solutions that promote operational excellence and elevate the customer experience.
Claire Gabriel
Senior PEER Coach
Auxillium FL
In her role, Claire conducts interviews with the PEER Manager, trains staff on ARDweb, directs agents on resource utilization, addresses errors, prepares assessments, and oversees attendance and scheduling. She leads a team of 29 employees.
Dean Flora
CEO, Co-Founder, Adv. Board Chair
Dean Flora has demonstrated extensive project management and leadership skills throughout his career. He began as an engineer working in the civil and environmental fields, working on building foundation design, soil support and remediation, and construction projects. He then shifted primarily into the environmental field working on municipal and hazardous waste management projects, groundwater monitoring, soil remediation projects, and solid waste and recycling facility permitting projects. After earning an MBA, he then transitioned his career into the telecommunications (telecom) field where he worked for a large, national provider in its internal audit and consulting group and he was able to manage projects involving operational strategy, construction project management, process development and implementation, customer service trouble ticketing, network outage management and network reliability evaluations, and financial audits, review of financial controls, and revenue assurance projects. In this role, Dean was able to combine his engineering education and experience, construction activity, and financial management skills in the telecom field into the founding of Project Resources Group (PRG) with a business partner in 2001. With PRG, Dean and his partner were able to successfully launch several unique business divisions, two of which remain with PRG, and one became Auxillium LLC, a wholly owned subsidiary of PRG, Inc. Dean remains involved as the CEO of both entities.
Over his career, Dean managed projects focused toward increasing efficiency and effectiveness of field quality control activities, risk and trend based sampling of workmanship by internal employees and contractors, cost effectiveness, developing custom web-based database applications, and launching several unique service offerings PRG’s outside plant third party damage cost recovery and forced plant relocation programs for several cable companies. Dean is a degreed civil engineer from the University of Missouri, he holds an MBA from the University of Denver, and he achieved his professional engineer designation.