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CX and Business Process Outsourcing

Outsourced CX Solutions

Think Your Business is Too Small for Customer Experience Outsourcing?

Think Again…

Many business owners often underestimate the importance of customer experience outsourcing, believing that their operations are too small to benefit from such services. However, this perspective can be misleading, as even small businesses can significantly enhance their customer interactions and overall satisfaction by leveraging specialized outsourcing solutions. By investing in customer experience outsourcing, smaller enterprises can access expert resources, advanced technologies, and tailored strategies that can elevate their service quality, foster customer loyalty, and ultimately drive growth. Embracing these opportunities can position small businesses to compete more effectively in the marketplace, ensuring they meet and exceed customer expectations.

Think That a Small CX Environment Can’t be Complex or Strategic?

Think Again…

Dispatch Support. For example, we provide dispatch support work with a major energy company assisting with their third party damage and repair process. If a truck runs into a power pole and takes out a power line, then our team coordinates with our client’s response team in the field and helps resolve the issue. It is a complex 24/7 operation that involves managing field personnel, coordination, other resources and engaging with various stakeholders.

Outbound Data Gathering. We also have healthcare projects that involve calling medical professionals and patients, as well as managing medical records for healthcare providers, and we support wellness programs that are tied to Medicare member benefits.

Our agents conduct complex technical support for a high-tech gaming and entertainment company, and we provide detailed training services for the nation’s largest senior citizen membership organization.

In addition, our security and data protection processes are best in class even if the projects we support are small. In fact, we operate using strict security protocols and are fully PCI compliant – oh, additionally, we can also collaborate with customers in almost any language through our partnership with LanguageLine Solutions.

Auxillium may specialize in helping smaller companies, or companies with smaller projects to manage their CX requirements, but that does not mean we need to reduce our vision of what is possible. Contact us for a customized proposal on tasks or projects for which you would like assistance.

Services and Solutions that Auxillium offers…

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Customer Service
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Customer Outreach
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Product Inquiries
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Membership Enrollment
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Dispatch Support
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After Hours Support
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Data Cleansing
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Retail Purchase Assistance
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Experience Analysis
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Cross Sell & Upsell
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Technical Support
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Welcome Calls
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Medical Records Mgmt.
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Holidays & Weekends
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Patient Services

Plus ANYTHING else to support your business!

Can We Provide Comparable Experience to a Larger Company?

Absolutely.

Auxillium leverages the expertise of a team experienced with major industry leaders, applying that knowledge to assist companies with smaller projects. We have developed physical security measures, service delivery processes, secure technology, and various protocols akin to those offered by the largest providers. This means that with Auxillium, you receive the advantages of collaborating with a seasoned customer experience specialist, even on a smaller scale, all while enjoying some of the most competitive rates in the industry.

A few of our more advanced solutions include…

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Multi-Channel Support
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Secure Remote Worker
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Custom Application Development
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Process Analysis & Development
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Voice of the Customer
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Interactive Voice Solutions
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Multi-Language Support
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Advanced Training Development
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Top Call Drivers
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Enhanced Quality Analysis
tech support

No matter how small your requirement is, we can design a solution that is secure, meets your customer requirements, and will scale for the future. Get in touch and we’ll share more detail on our capabilities and provide examples of solutions that we’ve applied to our existing clients.

Improve your customer experience

Our team of experts will guide you every step of the way; either by building an elevated CX environment for you from scratch, or by dramatically improving on your current solution.

Get a free consultation

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