CX and Business Process Outsourcing
Outsourced CX Solutions
Think Your Business is Too Small for Customer Experience Outsourcing?
At Auxillium, we are designed to support projects as small as 3 to 5 FTE – still in a dedicated agent environment – and in fact, we thrive on smaller projects. We help start-ups, smaller companies, and those that are outsourcing for the first time build an enhanced Customer Experience environment by creating a customized solution, based on your specific needs, from the ground up – and yes, we can do it for you as well, regardless of size or industry.
At Auxillium we create the opportunity for smaller organizations, or those with smaller projects, to benefit from outsourcing their Customer Experience.
Think That a Small CX Environment Can’t be Complex or Strategic?
The assumption is that if the projects are small in terms of headcount then they must also be really simple projects. Not necessarily. Our existing clients are great examples of innovative and complex solutions, even though they don’t involve an enormous contact center.
For example, we work with an energy company managing their repair process. If a truck runs into a pole and takes out a power line, then our team coordinates with the response team out in the field and helps resolve the issue. It’s a complex 24/7 operation that involves managing logistics, other resources and engaging with various stakeholders.
We also have healthcare projects that involve calling medical professionals and patients, as well as managing medical records for healthcare providers, and we support wellness programs that are tied to Medicare member benefits. Our agents conduct complex technical support for a high-tech gaming company, and we provide detailed training services for the nation’s largest senior membership organization.
In addition, our security and data protection processes are world-class even if the projects we support are relatively small. In fact, we operate using strict security protocols and are fully PCI compliant – oh and by the way, we can also work with customers in almost any language through our partnership with LanguageLine Solutions.
Auxillium may specialize in helping smaller companies, or companies with smaller projects to manage their CX requirements, but that doesn’t mean we need to reduce our vision of what is possible. Contact us for a customized proposal.
Services and Solutions that Auxillium offers…
Plus ANYTHING else to support your business!
Can We Offer the Same Level of Experience As a Larger Company?
Of Course We Can…
Auxillium takes the expertise of a team that has spent time working with the largest players in the industry and we apply that knowledge to help companies with smaller projects. We have created physical security, service delivery processes, secure technology, and other protocols that the world’s largest providers offer – so with Auxillium you get the full benefit of working with a seasoned CX specialist, even at a smaller scale and the best news yet? All of this with some of the most competitive rates in the industry.
A few of our more advanced solutions include…
No matter how small your requirement is, we can design a solution that is secure, meets your customer requirements, and will scale for the future. Get in touch and we’ll share more detail on our capabilities and provide examples of solutions that we’ve applied to our existing clients.
Improve your customer experience
Our team of experts will guide you every step of the way; either by building an elevated CX environment for you from scratch, or by dramatically improving on your current solution.