Customer Relationship Management

CX Tips & Resources

Positive interactions build customer loyalty. Period. We work with businesses of any size to design, implement, manage, and enhance your customer interaction and/or data-handling environment. Our Customer Experience teams are engaged, motivated, and empowered to be innovative and improve processes with information taken directly from the front line.

Small town values. Small town work ethic.

Embracing Community

At Auxillium, we embrace small town America and aim to strengthen these communities, which are vital to the health of our national economy. As a core value of our organization, we strive to give back and enhance our local communities; the hard working, small community base of America by locating our call centers in areas that need – and deserve – better employment opportunities, and greater economic stability.

Whenever possible, Auxillium will support Opportunity Zones in the United States that were created by the 2017 tax reform package (Tax Cuts and Jobs Act) under the “Investment in Opportunity Act”. By doing this, we bring long term, high paying, dependable and consistent jobs to communities that have been designated as being at risk economically. Our relationships with local governments and community organizations in these areas form vital partnerships that also bring value to the local work force and therefore to you – our client.

Advantages of small community locations to your brand, and your customer experience:

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Reduced Attrition Rates
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Motivated, Energetic Employees
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Engagement with Your Brand
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Alignment with Your Values
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Dependable Workforce
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Compassion for the Customer
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Pride in Every Interaction
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Affordable Service Delivery

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Case Studies

Global Media & Technology Co.

About: The nation’s largest provider of video, high-speed internet, and voice services both B2B and B2C. Own nearly 20 cable network channels, 5...

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Call Center Locations

We have call center locations in the United States, Monterrey, Mexico, and a network of Secure Remote Workers (work at home) agents.

Locations with current capacity available:

tech support
La Junta, Colorado
  • Founded in December 2006
  • Secure Access
  • Leadership Tenure 14+ Years
  • Average Agent Tenure 4 Years
  • Operates 24 X 7
  • Seat Capacity 70+
  • 5 Different Clients
  • Multiple Industries
  • Voice, Chat, Email, SMS
  • B2C and B2B
  • Back Office
tech support
Monterrey, Mexico
  • Added in August 2020
  • Secure Access
  • Leadership Tenure 10+ Years
  • Average Agent Tenure 3 Years
  • Unlimited Spanish Bi-Lingual
  • Seat Capacity 60+
  • 3 Different Clients
  • Multiple Industries
  • Voice, Chat, Email, SMS
  • B2C and B2B
  • Back Office

And of course, we can staff your project with nearly unlimited resources via our Secure Remote Worker program, more information for which can be found here.

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