Customer Relationship Management
CX Tips & Resources
Positive interactions build customer loyalty. Period. We work with businesses of any size to design, implement, manage, and enhance your customer interaction and/or data-handling environment. Our Customer Experience teams are engaged, motivated, and empowered to be innovative and improve processes with information taken directly from the front line.
Small town values. Small town work ethic.
Embracing Community
In alignment with our goals, Auxillium actively supports Opportunity Zones across the United States, a framework established by the 2017 Tax Cuts and Jobs Act under the “Investment in Opportunity Act.” This initiative allows us to create long-term, well-paying, and reliable job opportunities in economically distressed areas. Our collaborations with local governments and community organizations are crucial, fostering partnerships that not only benefit the local workforce but also enhance the value we provide to you, our client.
Advantages of small community locations to your brand, and your customer experience:
Articles
Smaller CX Projects Don’t Need To Be Less Innovative
I’ve written in the past about the opportunity for smaller organizations, or those with smaller projects, to benefit from outsourcing their customer...
How do Startups Manage their Customer Communication and Support Strategy?
Amidst a sea of other startups, how do you set yourself apart? Glad you asked. Customer experience is one of the best ways to stand out in saturated...
What is NPS and Why Is It Important for Your Company?
In today’s social media driven world, consumers, especially Millennials, don’t trust traditional advertising methods. Before buying almost anything,...
Case Studies
National Medical Imaging Center
About: The Nation’s largest market intelligence company focused on the diagnostic imaging industry working directly with care providers and...
Global Media & Technology Co.
About: The nation’s largest provider of video, high-speed internet, and voice services both B2B and B2C. Own nearly 20 cable network channels, 5...
Domestic Plant Damage & Cost Recovery
About: The Client provides external investigation and cost recovery programs that reduce the number of future damages incurred by seeking all damage...
Call Center Locations
We have call center locations in the United States, Monterrey, Mexico, and a network of Secure Remote Workers (work at home) agents.
Locations with current capacity available:
La Junta, Colorado
- Founded in December 2006
- Secure Access
- PEER Mentoring & Coaching Program
- Employee Career Pathing
- Operates 24 X 7
- Seat Capacity 70+
- Service Clients in Multiple Industries: Automotive, Real Estate, Tech, Entertainment, Insurance, and Finance
- Voice, Chat, Email, SMS
- B2C and B2B
- Back Office
Monterrey, Mexico
- Joined in August 2020
- Secure Access
- PEER Mentoring & Coaching Program
- Employee Career Pathing
- Unlimited Spanish Bi-Lingual
- Seat Capacity 60+
- Service Clients in Multiple Industries: Automotive, Real Estate, Tech, Entertainment, Insurance, and Finance
- Voice, Chat, Email, SMS
- B2C and B2B
- Back Office
Fort Lauderdale, FL
- Opened in May 2022
- PEER Mentoring & Coaching Program
- Visitor & Employee Entrances
- Employee Career Pathing
- Secure Access
- Hybrid Work Environment
- Supports Clients in Aviation & Tourism, with space for future client growth.
- Channels; Voice, Chat, Email, SMS, Social Media Management
- B2C and B2B
- Back Office
And of course, we can staff your project with nearly unlimited resources via our Secure Remote Worker program, more information for which can be found here.