Staffing Solutions

Putting People First

We maintain a stringent hiring process for all our staffing solutions, regardless of whether the positions are based in our call centers in the United States, through our nearshore operations, or with remote team members. This commitment ensures that we identify candidates who are not only qualified but also fit perfectly with your unique needs.

Our approach to recruitment is designed to uphold high standards across the board, allowing us to deliver exceptional staffing solutions tailored to your organization. By focusing on the specific requirements of your business, we are able to source individuals who possess the right skills and cultural alignment, enhancing the overall effectiveness of your team.

The Perks.

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Work/Life Balance

Family comes first, plain and simple. We understand the challenges of balancing family responsibilities with career aspirations. Our goal is to support you in achieving that harmony.

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Rise & Grind

Our PEER mentoring program is dedicated to fostering career development for every employee. Through our PEER mentoring program we establish personal and professional goals, and develop essential skills and experiences required for advancement toward a chosen career path. PEER cultivates a sense of purpose and direction, which significantly contributes to achieving more rewarding career results.

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We’ve got you covered

Our offerings encompass a comprehensive range of benefits, including health insurance, dental and vision coverage, a 401K retirement plan, life insurance, paid leave, and additional perks.

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ALL about YOU

Our commitment to enhancing the Employee Experience is reflected in various initiatives, including our employee referral bonuses, attendance incentives, and the PEER of the Month recognition program. These efforts are designed to acknowledge and reward the contributions of our team members, fostering a positive and engaging workplace culture.

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One Voice

Concepts do not adhere to a hierarchy. We prioritize ensuring that every voice is acknowledged, valued, and treated with dignity.

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We KNOW fun

Engaging employees on a monthly basis through various activities, promoting health and wellness initiatives, offering indoor golf experiences, encouraging volunteer opportunities, and celebrating with holiday parties are just a few of the ways we foster a vibrant workplace culture. These initiatives not only enhance team spirit but also contribute to a positive and dynamic work environment. It’s clear that we prioritize our employees’ well-being and camaraderie, and there’s so much more to explore!

Our 5 Stage

RECRUITMENT PROCESS

Stage 1

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Stage 1

Review Application

The recruitment team assesses applications upon their submission to our applicant tracking system. Each application is carefully reviewed, and all candidates who meet the qualifications are invited to advance to Stage 2 of the selection process.

Stage 2

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Stage 2

Phone Interview

Initial interviews are carried out via telephone, as we prioritize phone interactions in our communication approach. This method not only facilitates a convenient dialogue but also allows us to assess the candidate’s compatibility with our organizational culture and core values.

Stage 3

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Stage 3

In Person Interview

Candidates who meet our qualifications will have the opportunity to engage in face-to-face meetings with our senior leadership. Initial discussions during these interviews generally center around your professional background, skill set, work experience, preferred working hours, and overall availability. The concluding interviews are held with our executive leadership team, providing a more comprehensive dialogue aimed at gaining a deeper understanding of you as a candidate.

Stage 4

Applicant Assessment

After the conclusion of the interview process, we proceed to administer one or more standardized assessments to the candidates. These evaluations are designed to gauge various attributes, including personality characteristics, problem-solving skills, cognitive reasoning, emotional intelligence, and additional relevant factors.

Stage 5

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