Business Process Outsourcing
Our History
Our origins lie in small-town America, and we are committed to contributing to the communities we serve. With facilities located in both small and medium-sized towns, as well as a significant presence in a major urban center, we are equipped to assist workers from diverse backgrounds and settings. Additionally, we provide a contact center solution in collaboration with a long-standing nearshore partner.
The History of Auxillium
Leaders in the field of business process outsourcing services.
Auxillium began BPO support and outsourcing services in the telecommunications industry for a national provider by identifying and managing a customer data cleanup and reconciliation project. The specific tasks and duties ensured that customer records were fixed and matched exactly across several databases and the records could then flow seamlessly through a data provisioning system. It was a technical project, and its proven accomplishments in that project led to additional work, as Auxillium became the sole provider for new product launches. That success started a business segment that continues today with a continued focus on accuracy of data, process repair and re-design, and initial and follow up customer contact to ensure 100% alignment with accurate data and customer satisfaction.
This business began in a complex and demanding industry with requirements for accurate and complete customer data, and the service offered transitioned the division into a nimble, stand-alone contact center provider that now supports several industries that require supporting exacting and specific customer standards.
“Our journey illustrates the power of creativity and determination. As a small contact center provider we embrace new challenges and opportunities. We have proven to be able to support the leading brands in many industries with ease, efficiency and excellence. As we continue to advance and expand our services, we remain committed to the fundamental values that have driven our success: dedication and unwavering commitment to our clients.”
Auxillium was originally formed as a division of Project Resources Group (PRG) in 2006 and was known as PRG’s “BPO Division”. Over the years, the BPO division supported a variety of clients and projects spanning the full continuum of customer contact services including inbound customer care, technical support, case resolution, emergency notification and additional services in addition to outbound services such as sales and sales support, lead generation, emergency dispatch, surveys, and data gathering. In 2018, Auxillium LLC was spun off and formed as a wholly owned subsidiary of PRG. This activity allowed Auxillium to form its own identity and support a variety of industries that are separate from telecommunications and utility support services.
Auxillium has created a PEER Mentoring and Coaching program that can effectively support projects as small as 5 to 10 full time equivalent (FTE) people, but we can still support larger program requirements with a more traditional structure as well. Our PEER coaching process and several techniques developed by our staff ensure exceptional performance even at a smaller scale. In addition, this unique environment allows our management structure to be leaner, which empowers us to offer extremely competitive rates – regardless of project size.
At Auxillium we believe in supporting our clients by putting people first and listening to understand the needs of our community. Partnering with our clients helps them achieve exceptional results and financial efficiencies while building authentic and heart driven connections. By listening to their customers’ underlying needs, we are better able to serve them and grow the partnership to a true level of collaboration rather than merely a transactional relationship.
Modest beginnings, promising opportunities:
Auxillium works and has partnered with customers in several industries including telecommunications, healthcare, insurance, governmental entities, health and beauty, gaming, travel and tourism, landscape equipment, and the fitness industry to name a few. We discovered that by understanding the challenges our customers face during a series of discovery calls we can usually offer better customer support services to them for less cost, less hassle, and less frustration so that they can do complicated tasks internally. We love taking complex processes, simplifying them, developing training materials and then re-training staff accordingly, and then delivering that service to your customers as your own operation. That is what we strive to do – learn, modify, and then take over your unwanted or inefficient back office support service tasks and then act professionally on your behalf, and let you do the tasks and provide the service for which you are known.
The assumption is that if the projects are small in terms of headcount, then they must also be simple projects. Not necessarily. Our existing clients are great examples of innovative and complex solutions, even though they do not involve an enormous contact center.
Auxillium History
2006
Dean Flora and Wes Huffman Launch Business Process Outsourcing Services
2006
Auxillium was originally formed as a division of Project Resources Group (PRG) in 2006 and was known as PRG’s “BPO Division”. Over the years, BPO supported a variety of clients and projects spanning the full continuum of customer contact services.
2007
Auxillium launches BPO services in La Junta
2007
2021
Auxillium opens 2nd call center location in Fort Lauderdale, Florida
2021
Our team of airline and reservation experts have shaped the entire customer journey to make travel as easy, pleasant, and rewarding as possible. Our call center is situated just 20 minutes from the Fort Lauderdale International Airport in southeast Florida, offering convenient access to hotels, restaurants, and the nearby Pompano Beach.
2024
2024
Auxillium of Pueblo supports a variety of industries steming from financial services, cable & telecom dispatch, and sports & gaming technical support.