Customer Relationship Management

CX Tips & Resources

Positive interactions build customer loyalty. Period. We work with businesses of any size to design, implement, manage, and enhance your customer interaction and/or data-handling environment. Our Customer Experience teams are engaged, motivated, and empowered to be innovative and improve processes with information taken directly from the front line.

Small town values. Small town work ethic.

Embracing Community

At Auxillium, we are committed to uplifting small-town America, recognizing the essential role these communities play in sustaining our national economy. Central to our mission is the dedication to reinvest in and improve our local areas, particularly those hardworking communities that form the backbone of our nation. We strategically establish our call centers in regions that require and merit enhanced employment prospects and economic resilience.

In alignment with our goals, Auxillium actively supports Opportunity Zones across the United States, a framework established by the 2017 Tax Cuts and Jobs Act under the “Investment in Opportunity Act.” This initiative allows us to create long-term, well-paying, and reliable job opportunities in economically distressed areas. Our collaborations with local governments and community organizations are crucial, fostering partnerships that not only benefit the local workforce but also enhance the value we provide to you, our client.

Advantages of small community locations to your brand, and your customer experience:

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Reduced Attrition Rates

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Motivated, Energetic Employees

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Engagement with Your Brand

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Alignment with Your Values

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Dependable Workforce

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Compassion for the Customer

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Pride in Every Interaction

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Affordable Service Delivery

Articles

Auxillium Looks to Reinvent Call Centers

Sep 8, 2020

DENVER, CO: Business Process Outsourcing has experienced dramatic change over the years. Call Center and Back Office services provider, Auxillium,...

Case Studies

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Call Center Locations

We have call center locations in the United States, Monterrey, Mexico, and a network of Secure Remote Workers (work at home) agents.

Locations with current capacity available:

La Junta, Colorado

Founded in December 2006
Secure Access
PEER Mentoring & Coaching Program
Employee Career Pathing
Operates 24 X 7
Seat Capacity 70+
Service Clients in Multiple Industries: Automotive, Real Estate, Tech, Entertainment, Insurance, and Finance
Voice, Chat, Email, SMS
B2C and B2B
Back Office

Monterrey, Mexico

Joined in August 2020
Secure Access
PEER Mentoring & Coaching Program
Employee Career Pathing
Unlimited Spanish Bi-Lingual
Seat Capacity 60+
Service Clients in Multiple Industries: Automotive, Real Estate, Tech, Entertainment, Insurance, and Finance
Voice, Chat, Email, SMS
B2C and B2B
Back Office

Fort Lauderdale, FL

Opened in May 2022
PEER Mentoring & Coaching Program
Visitor & Employee Entrances
Employee Career Pathing
Secure Access
Hybrid Work Environment
Supports Clients in Aviation & Tourism, with space for future client growth.
Channels; Voice, Chat, Email, SMS, Social Media Management
B2C and B2B
Back Office

And of course, we can staff your project with nearly unlimited resources via our Secure Remote Worker program, more information for which can be found here.