WISP (Wireless Internet Service Providers)

CUSTOMER AND TECH SUPPORT

Customer support that creates a relationship reflecting your values; closer connections build loyalty and recognized brand growth along with commitment. Regardless of your customer base size; you’re never too small to provide support of exceptional levels. Your customers need quick, compassionate, and accurate resolution with a personal touch. Our US Domestic only, 24/7 call centers will deliver this, and more for your customers.

SERVICE SUPPORT / PROJECT MANAGEMENT

Service support encompasses the support processes necessary to ensure quality of service (QOS) levels and service level agreements (SLA) for service delivery. Processes include Incident Management, Problem Management and Change Management; all key in the functional and performance objectives of operating and maintaining your environment at a level of excellence to meet your customer and company goals.

QUALITY CUSTOMER RELATIONSHIP MANAGEMENT

What is the definition of the customer experience you want your company associated with? Managing the strategy for your customer facing interactions is integral for business growth and loyalty. Transitioning customers during a growth acquisition will impact customer relationships and having quality interactions is key to building a promoter relationship. Auxillium can partner to develop the strategy that delivers an optimized and exact solution for your customers.

CUSTOMER FEEDBACK ANALYSIS PROGRAM

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