CABLE / TELECOM / MSO

CUSTOMER EXPERIENCE

Our experience in a very diverse host of services in back office processing and customer care support allows us to meet the custom and special scenarios to bring the customer experience to exceptional levels. Auxillium can perform basic data operations and expand to perform Tier I through Tier IV services as well as meet the needs of white glove customer needs. Offering a one stop vendor solution to provide value.

  • White Glove or Platinum level customer handling
  • Outbound customer contacts
  • Contact Center Technical Support (Tier I, II, III)
  • Technical and Analytical inbound/outbound customer contact and account management

DISPATCH SUPPORT SERVICES

Streamlining your dispatching services will allow your business to define your processes and procedures while cutting costs and increasing customer satisfaction. Our dispatching service is designed to function as an extension of your company. Our scripting and processes are developed in tandem with your current model, while constantly looking for areas for improvements to improve overall success. Our agents are trained and qualified to coordinate your dispatching needs across multiple industries.

  • Field Service Dispatching
  • Scripting Development
  • Process and Procedural Assessment
  • 24/7/365 Bi-Lingual Agents
  • On-shore locations

FRIENDLY’S LAUNCH (PRODUCT INCUBATION)

New products, services and ideas need special handling when it comes to your customer interactions. While you focus on the product or service, we can focus on your customers. Special handling in the test phase allows us to focus on the people and the human impact. Ensuring the continued level of service and reputation your customers receive with legacy or established products.

  • New product or service discovery for cx experience
  • Customer handling process development
  • System process handling analysis and documentation

LET US HELP YOU