Deb Dufour is the Managing Director and a founding member of Auxillium. As managing director her leadership role provides strategic and operational oversight of the Auxillium organization. Focuses include the support and management of service delivery and client expectations as well as the establishment of new service offerings and the strategic direction of implementation for all current and future Auxillium operations.
Her expertise and interests are found within such technical areas as operational strategy, process development and implementation, customer interaction and engagement, customer resolution support, customer retention analysis and solution support, contact center data analysis, network outage management, and project and program management.
Her recent experience includes more than 24 years in tech industries surrounding the customer delivery arena with focus on operational management of teams responsible for establishment and delivery of technical and support services.