Scalable customer experience solutions to fit demand, needs and budget.

Auxillium provides customer service, technical support, emergency dispatch, and sales solutions in a 24/7/365 environment.

Positive interactions build customer loyalty. We work with businesses of any size to design, implement, manage and enhance your customer interaction and data-handling environment. Our Customer Experience teams are engaged, motivated and empowered to be innovative and improve processes directly from the front line.

Our Services

Customer
Experience

Technical
Support

Back Office
(BPO)

Auxillium has aided the growth, streamlined operations, and improved the Customer Experience of many innovative companies in a wide variety of industries. Contact us if you are looking for…

An Elevated Customer Experience

A Solution for Your White Glove Customers

A High-Touch Customer Environment

A Highly Specialized Solution

A Small Solution Environment (as few as 3 FTE)

More Focus on Your Business and Customers

A High Energy Solution Team

Empowered Agents Passionate About Your Brand

A Much More Personalized Experience

CLIENT TESTIMONIALS

“Auxillium has supported Radiology Data & Research through the years on a variety of projects, from multi-month outbound phone research assignments to short term data entry work. We can always count on Auxillium to have a competent and hard-working team available when we need assistance.”

DAVID RAMSEY,  Managing Partner  –  Radiology Data & Research

“OPD’s success in diversifying has a direct correlation with our partnership with Auxillium. Amy and her team have provided us with steadfast 24-hour, 365-day per year emergency dispatch support, which has propelled our growth and has opened new lines of business.”

Jason Yanko,  General Manager  –  Outside Plant Damage

“Auxillium’s unique solution environment has helped us provide a high-touch, very personalized customer experience to the “white glove” segment of our customer base. In addition, their accuracy and attention to detail have eliminated what was previously a negative impact to our business.”

D. M.,  Leading Broadband Provider

Your customers prefer a personal touch

Several recent studies have asked consumers to share their preferred method of customer interaction. While there is some variance based on age, and the specific type of issue that needs resolution, it is clear that the majority of consumers would still prefer to interact with a live agent to address their needs.

Auxillium Phone
PHONE 72%
Auxillium Email
EMAIL 18%
Auxillium Chat
CHAT 8%

Our Process

Our specialized operational culture and vast experience allow us to identify gaps in your customer service solution before you even know they exist!

Let us create positive customer interactions for your business